Award Recipient, Schooley Mitchell Conference
Congratulations, Jim, on winning the award for Good News Contributor at our 2025 conference in Punta Cana! Thank you for all your hard work!
Recommendation for Ferragon Corporation
To whom it may concern:
I would like to take this opportunity to write a letter of recommendation on behalf of a great company, Ferragon Corporation. Based in Brooklyn, Ohio, Ferragon Corporation is a distinguished metal service provider that is widely recognized for its exceptional commitment to quality and customer satisfaction.
Ferragon Corporation offers a broad range of services, including custom metal fabrication, precision cutting, and finishing. Its capabilities extend to various metals, such as steel, aluminum, and stainless steel, ensuring it can meet the diverse needs of clients across multiple industries. The company helps customers efficiently prepare materials for downstream processing and distribution, enabling them to focus on selling rather than processing.
The team at Ferragon Corporation is one of its most valuable assets. With a deep understanding of metalworking and advanced machinery, they consistently deliver high-quality products tailored to specific requirements. They are also known for providing excellent customer service, maintaining clear and open communication throughout the process and ensuring that clients remain informed and satisfied. Their ability to meet deadlines and provide cost-effective solutions further sets them apart in the industry.
I highly recommend Ferragon Corporation. Its combination of expert craftsmanship, reliable service, and unwavering dedication to customer satisfaction makes it a trusted partner for any metal fabrication needs.
Sincerely,
Jim Lichtenberg
Strategic-Partner
Schooley Mitchell
[Webinar] The Era of Tariffs – June 19, 2025
Tariffs continue to impact the cost structure and profitability of businesses across both the U.S. and Canada. With the right strategies, you can reduce exposure, maintain competitiveness, and protect your bottom line.
Watch Schooley Mitchell’s free, value-packed webinar where we’ll break down:
- The current tariff landscape and what’s likely ahead
- How tariffs are affecting supply chains and pricing
- Actionable steps to mitigate cost impacts
- Tools and services available to help you navigate these challenges
Who Should Watch: Business owners, CFOs, operations managers, procurement professionals, and decision-makers concerned with cost management and global trade.
Featured Client Ferragon Corporation
Located in Brooklyn, Ohio, Ferragon Corporation is a leading metal service provider in North America. The company offers a range of services, including pickling, slitting, cold rolling, and more. Its solutions help customers streamline operations and boost efficiency.
TenPoint Complete Featured Job Opening
TenPoint Completes Automotive Industry Contact Center in Plain City, Ohio is hiring! Looking for personable agents to help vehicle owners schedule repairs. If you have basic computer skills and a passion for helping people, the team wants to hear from you! Enjoy a pleasant work environment, competitive starting pay, and opportunities for advancement. For more information, contact John at 704-971-5524 or [email protected].
Check Out Ferragon Corporation
You may not have heard of Ferragon Corporation, but you should check it out. It’s one of the leading metal service providers in North America and has been offering high quality products with exceptional service for more than forty years!
Schooley Mitchell Spotlight for Ten Point Complete
TenPoint Complete: There For All of Your Customer Contact Needs
Meet John Webb, partner and account manager at TenPoint Complete, a family- founded company headquartered in Plain City, Ohio. TenPoint Complete provides business process outsourcing to companies of all sizes through their contact center services.
“We take administrative burdens off of companies, things that they don’t want to do themselves or are not their core competencies,” says John.
While TenPoint Complete offers many specialized services, their main offering is through their contact center – powered by the world’s number one CRM and technology platform. Through the use of customer satisfaction and NPS measurement, employee engagement surveys, scheduling, help desk, IVR artificial intelligence and customer journey mapping, TenPoint Complete assists other companies in being able to understand and learn more about those they service.
As a company whose start was in pharmaceutical telemarketing and has transitioned over time into a call center, contact center and now proudly a business development center for automotive, insurance and government entities, TenPoint Complete is committed to evolving with the technological landscape.
As they are a smaller company, John is aware of the way technology is becoming extremely prevalent in business today, “I think technology is levelling the playing field to a certain extent so understanding how to take advantage of that is a big challenge.” Albeit a challenge they don’t shy away from, while TenPoint Complete has been providing social media and video review services for the last few years, they also look forward to more discovery and experimentation within these areas in the near future.
So, when John isn’t being a customer service whiz, what does he like to get up to?
You might be surprised to know that he is a bit of a thrill seeker, having raced for fun on the Indianapolis Motor Speedway and Daytona, “That’s certainly a rush, going 153 miles per hour taking a sharp right turn, that’ll get your attention pretty quick! It’s my passion away from work.”
If you’ve ever found yourself wanting to understand your clientele on a deeper level (or want to chat about the fast and furious life of car racing) reach out to John at TenPoint Complete.
Visit their website to learn more!
Schooley Mitchell Spotlight for Ely Enterprises Inc.
Ely Enterprises Inc: Building Relationships in Recycling Since 1981
When it comes to things we utilize every single day, it is easy to take for granted those who work hard to ensure these systems run smoothly. Ely Enterprises Inc. may have even had a hand in installing the recycling systems you use in your workplace! They provide quality new and used recycling equipment, installation services, preventative maintenance, facility design, and more.
Since 1981, they have led the way in delivering these services to industries across the board, and they continue to innovate and grow each day. Marketing and Development Specialist, Alyson Rundell, says that Ely Enterprises has a unique competitive advantage, “We are a cradle-to-grave company; we assist customers from initial inquiry all the way through to installation and beyond.”
The ‘beyond’ she mentions begins with a sales approach which puts Ely into the “passenger seat” next to our customer. Success is applying our 24/7 full-service support, expertise, and seamless team integration to ensure expectations are exceeded. “We have some of the biggest experts in the field at our company, uncontested,” says Rundell, who after being with the company for just over a year, is astonished at the level of teamwork the company achieves every day. She had the opportunity to attend an installation call with the service team and was amazed by their impressive coordination.
“We have a fantastic group of technicians who are amazing at what they do. Watching them operate is fascinating. They have their own hand signals, and they really are in sync with one another when they’re on the job site,” she said “The entire time I was just in awe at their proficiency in safety and efficiently executing their plan.”
While they have an incredible team that manages to fill any gaps that do arise, they are in the process of growing the team. Ely Enterprises will be ramping things up in the next few years as they have created a couple of exciting new partnerships. One of which is their access to an Italian-based product line — one that is relatively new to the US. When asked what makes Ely Enterprises special, Rundell took no pause in saying that the company culture is impeccable.
“We have a very deep philosophy that, if we can treat and support our team first, that inevitably ends with the customer feeling as a part of the team,” she said, later noting that Ken Ely himself is a wonderful boss. “He is the backbone of this company; he is what keeps us going.”
Visit their website to learn more!
Letter of Recommendation for Flyers Pizza
To whom it may concern:
I am writing to wholeheartedly recommend Flyers Pizza, an esteemed establishment that has been proudly serving Central Ohio since 1976. With its rich history and dedication to culinary excellence, Flyers Pizza stands out as a beacon of quality in the region.
One of the most commendable aspects of Flyers Pizza is its diverse offerings. From artisanal pizzas with gourmet toppings to a wide selection of appetizers and sides, there is something for everyone to enjoy. Its commitment to using fresh, high-quality ingredients shines through in every bite, making each dining experience memorable.
Additionally, the team at Flyers Pizza is truly exceptional. As an employee-owned business, there is a notable sense of pride and camaraderie among the staff. Their passion for delivering top-notch service and creating delicious meals is evident in their professionalism and dedication.
In conclusion, I have no hesitation in recommending Flyers Pizza to anyone seeking an outstanding dining experience in Central Ohio. Its long-standing reputation for excellence, combined with its exceptional offerings and talented team, make it a true gem in the culinary landscape.
Sincerely,
Jim Lichtenberg
Strategic-Partner
Schooley Mitchell
Featured Client Flyers Pizza
Established in 1976, Flyers Pizza is an esteemed employee-owned company deeply rooted in Central Ohio’s culinary landscape. Specializing in artisanal pizza, it offers a diverse menu featuring an array of gourmet toppings, signature specialty pizzas, and an assortment of appetizers and sides.