Cal Wilson / August 31, 2022

Schooley Mitchell & Axel Nafthal featured in the Annapolis Valley Wire

Schooley Mitchell consultant Axel Nafthal was recently featured in his local paper, the Annapolis Valley Wire. For the full publication, read here.

Helping companies save money

Schooley Mitchell identifies ways to cut business costs.

by Joey Fitzpatrick

When asked what he does for a living, Axel Nafthal has a very clear and positive elevator pitch.

“I deliver good news to my clients,” he says.

Just as consumers often pay more than is necessary for telecom and other services, so too do businesses. Natfhal works with companies to identify potential areas of savings in the various costs of doing business.

His lengthy career in the food industry prepared Nafthal with the skills of negotiating beneficial terms on behalf of clients. Nafthal worked with food manufacturers, and then later as a broker, negotiating promotional deals between manufacturers and grocery retailers.

“It’s a very competitive and challenging business,” he says of the food sector. “It was fun, but I was not sorry to see that part of my career come to a close.”

In 2016, he became a Kentville-based franchisee with Schooley Mitchell. Similar to a contingency model in the legal world – in which a lawyer represents a client and is only compensated if and when there is a successful settlement – so too is the Schooley Mitchell Model risk-free for the client.

“We help implement cost-effective solutions and cost recovery measures at no cost to the client,” Nafthal points out. “I don’t sell a product or service. I identify areas of potential savings and if the client accepts my recommendations then I share in those savings for an agreed-upon period of time.”

He works with clients of all sizes, most being in small to medium range, with somewhere between 20 and 150 employees.

“There are a lot of companies out there that can use help in cutting down their costs,” he says. “With a smaller company I might be able to save them a few thousand dollars a year, but with a larger client that might in the hundreds of thousands.”

As the largest independent cost reduction consulting company in North America, Schooley Mitchell has extensive research and analysis capabilities. The company has produced more than $450 million in savings for clients across North America.

Schooley Mitchell’s initial focus was in the telecom area, but has since expanded to include merchant services, shipping and courier, waste, electronic logging devices, eSignature, utilities, and fuel.

“We will look at a client’s monthly statements from their current provider,” Nafthal explains.

He will then begin negotiations, first with the incumbent provider.

“We will also go into the marketplace and speak with competing providers to find the best rates for the same or improved service,” Nafthal says. “In most cases, we can find savings by keeping the client with their current provider.”

After a four-to-six week analysis, Nafthal will present his client with a range of options. In about 20 percent of cases, he says, the client is already optimized, with no further savings to be had.

“Even if the client is already optimized they still receive a detailed report at no charge,” he explains. “But 80 percent of the time there are savings to be had.”

View article as PDF.

Terri Braun / April 25, 2022

Featured Client Keltic Clothing

nafthal-logo-keltic-clothing

Headquartered in Sydney, Nova Scotia, Keltic Clothing was established to give working professionals options to feel good and be inspired by their clothing selections. It offers in-house services such as custom cresting, tailored alterations, embroidery options, and special pricing.

Terri Braun / April 14, 2022

Recommendation for Masters Dental Lab

To whom it may concern:

I am more than happy to write a letter of recommendation on behalf of a great business, Masters Dental Lab. Located in Halifax, Nova Scotia, Masters Dental Lab is a specialty lab that offers advanced and mentoring support to dentists across Canada.

Masters Dental Lab is a fully digital lab that provides custom treatment planning for every patient. It specializes in dental implants and complex case support and is a trusted partner for major, restorative, and implant dentistry needs. It utilizes assessments and extensive discussions to implement advanced dental technology solutions. From patient evaluation to implant design and everything in between, it can handle it all.

At Masters Dental Lab, it isn’t just the services that are great – the team is as well. Each one is highly trained and experienced in their field and a true pleasure to interact with. They are kind and friendly, and they always take the time to get to know you and your vision for the future.

I highly recommend Masters Dental Lab to anyone looking to grow their dental practice. With Masters Dental Lab, you can count on its great team to use its advanced and mentoring support to help you tackle the most complex of patient oral challenges.

Sincerely,

Axel Nafthal
Optimization Specialist
Schooley Mitchell

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Terri Braun / January 19, 2022

Featured Client Masters Dental Lab

nafthal-logo-masters-dental-lab

Located in Halifax, Nova Scotia, Masters Dental Lab is a specialty lab that offers advanced and mentoring support to dentists across Canada. It provides custom treatment planning for every patient and specializes in dental implants and complex case support.

Cal Wilson / January 17, 2022

What will 2022 look like for VoIP phone systems?

Voice over Internet Protocol (VoIP) helps businesses across the world better manage phone systems which need a growing number of lines, virtual solutions, worldwide capacity, and more. In comparison to traditional analog phone systems, VoIP phone systems tend to have lower costs and higher reliability.  

For these reasons, VoIP is becoming increasingly popular with businesses. This trend isn’t slowing down in 2022; in fact, it’s picking up speed. In this article, we look at the future of VoIP technology, and what you can expect to see from providers this year.  

The industry is growing.  

With the digitization of communication still going strong, the VoIP industry is seeing the benefits. One provider, RingCentral, reported its subscription revenue grew 34% since pre-pandemic sales. Experts predict the industry will grow by at least 55 billion USD by 2025. This is due in part to the technology’s large expansion into previously untapped markets.  

For years, specialized business phone systems were used mainly by larger enterprises with hundreds of employees. Nowadays, the cost and customizability of VoIP has made it accessible to all businesses, whether you’re an office that needs a few phone lines or a call center requiring hundreds.  

The VoIP industry’s growth will include exciting new trends that take the convenience and mobility of this tech forward into a new era.  

VoIP is part of the rise of UCaaS.  

In 2022, we will likely see VoIP expanding as one part of a larger Unified Communications as a Service (UCaaS) product. UCaaS platforms offer services like VoIP along with a suite of other cloud-hosted communication services, such as video/web conferencing, instant messaging, faxing services, and collaboration tools.  

As TrustRadius explains, “one large benefit UCaaS brings is the ability to centralize virtually all online communication within one platform. Rather than having to purchase a separate video conferencing tool, instant messaging application, and voice solution, companies can invest in one product that has it all.” 

One of the trends that will continue to grow in 2022 with UCaaS is integrated communications apps, which host all the communications tools, including VoIP, from a single application. This prevents the frustration of having to switch between multiple apps or overload your devices with several different communications software running.  

As UCaaS continues to save enterprises time, money, and hassle, VoIP will continue to grow alongside it.  

5G capability will expand VoIP’s accessibility.  

With the number of 5G compatible devices being sold on the rise in North America, VoIP systems will inevitably be impacted.  

5G compatibility for devices with a VoIP phone installed could potentially solve two of the biggest concerns that hold some back from making the transition from traditional phone systems: 

  • Call latency leading to dropped calls. 
  • Quality of service on 4G networks.  

While VoIP is an improvement on traditional phone systems in a lot of ways, we all know internet connectivity can be spotty, especially in high traffic environments. Luckily, 5G promises significant improvements. While VoIP services on 4G networks can take 10 milliseconds to connect to a network, creating some latency, 5G is reported to speed this up to less than one millisecond.  

Likewise, because of the capabilities of newer devices and stronger networks, many VoIP providers now support applications on iOS and Android, alongside the typically desktop/softphone solutions. This has huge benefits for companies with remote or travelling workers.  

VoIP will be integrated with AI.  

In 2022 and onwards, we will see increasing integration of VoIP with AI customer service technology. 

With AI’s propensity for analysis, automation, and convenience, the combination of AI and VoIP will seriously change the way many businesses do customer service. It enables companies to: 

  • Set up advanced call routing. 
  • Use auto attendants to handle incoming calls.  
  • Speed up communications for customer service lines and reduce wait/hold times. 
  • Create smarter digital assistants that will conduct real-time analysis that gathers a customer’s emotional state and other information.  
  • Use Natural Language Processing (NLP) tech to translate voice or video calls in real time.  
  • Prevent fraud for businesses of all sizes 

The potential benefits of this technology are endless and will result in quicker interactions and less customer frustration.  

VoIP and CRM integration.  

Some companies have already made the smart move of integrating their VoIP solutions with their CRM data. Going forward, this will become increasingly standard practice.  

When VoIP and CRM are integrated, whenever a known customer or client number calls, the system automatically loads all their information, saving time and confusion on both ends of the interaction. In sensitive industries, such as banking, this can also prevent mistakes and data breaches from happening.  

The Education Industry is tapped for VoIP adoption.  

While enterprises were early adopters of VoIP across industries, 2022 is looking to be a big year for VoIP and UCaaS integration within the education world 

The rise of remote learning has created a need for virtual communication platforms that are accessible to teachers, staff, and students alike.  

A good UCaaS system would provide a host of benefits to a school doing in person, remote, or hybrid teaching. This includes: 

  • Adding supplemental learning sessions, enrichment classes, labs, and more virtually.  
  • Offer tutoring to the curriculum hosted online.  
  • Allow staff, students, and parents to request equipment, forms, books, and more in an automated, trackable way.  
  • Allows teachers to send bulk emails, announcements, and voice messages to students. 

While post-secondary institutions are leading the adoption of this tech, it seems that UCaaS is the future of education across the board.  

In conclusion… 

2022 is projected to be a great year for business phone system providers, whether that be just VoIP or UCaaS as a whole. Global circumstances, tech advancements, and more have created the perfect environment for the rapid growth of virtual communications solutions, which means a lot more opportunities for businesses to find services that fit their needs.